Your Product Insights Assistant
The simplest way to turn customer data into
impactful product decisions
Features
Customer Intelligence, Built for Tastemakers
What Riley can do for you...
Connects and Triangulates All Your Data
By connecting to the tools you use to talk with your customers, Riley automatically analyzes every conversation, market signals, and competitor movements to deliver clear, comprehensive, and actionable insights
Guides You To Focus on The Right Things
Discover the insights that have highest customer impact, prioritized for you in just seconds
Helps You Make Faster Decisions
Riley alerts you to the most pressing customer insights, helps you instantly find answers to any customer question, and makes it easy to generate product ideas grounded in real user needs.
Be The Shared Reality for Voice of The Customer
Riley brings the voice of customer to where you’re already currently working. With infinite memory of all of your insights, discussions, and actions, every team member will deeply understand the voice of customer from the moment they are hired.
Use Cases
Built for people who set the tone, not follow it.
What you can get out of Riley as a...
Founders
Save time by completely automating market research and turning all your discovery calls into actionable insights, clear priorities, and product direction.
User Researcher
Get a unified view of all your qualitative data, connect insights across sources, and drive business value while making it easier to share findings and influence stakeholders.
Product Manager
Easily uncover the most impactful customer insights and confidently prioritize high-impact features by triangulating across all voice-of-customer sources.
Marketer
Create better GTM strategies by automatically translating the most relevant and nuanced customer pain points into value props.
Partners
Seamlessly Integrated, Instantly Insightful.
Riley analyzes data across all your tools, aggregating and prioritizing the most relevant insights - fast.
Testimonials
Trusted by people like you
"I've had the chance to try Riley, and as a product manager, it's both a relief and delight to finally have a product that turns qualitative and quantitative data into actionable insights. Riley simplifies getting insights at scale from rich, diverse customer anecdotes—helping you identify themes, next steps, and launch improvements for customers much faster!"
Sharanya Rao
Principal product Manager, Intuit
"I would recommend that companies use Riley. Riley's AI is very accurate in performing analysis and giving concrete recommendations."
Christian Hermawan
Research Manager, Independent
"Riley AI has been great at helping me simplify my workflow! Its ability to analyze data and generate actionable insights in just a few minutes has helped me make confident, data-driven decisions in just a fraction of the time it would normally take me. The intuitive interface and efficiency make it an essential tool for anyone looking to streamline their analysis processes."
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Ana Lobos
UX Researcher, Blue Light Card
Press
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Support
Frequently asked questions
What is Riley?
Riley is a platform that automatically turns all your customer feedback, across calls, support, research, and analytics, into clear, actionable insights, so your teams can make better, faster decisions.
Who is Riley for?
Riley is built for product, research, and go-to-market teams who want to eliminate manual data wrangling and analysis, move quickly, stay close to the customer, and lead the market.
How does Riley analyze my data?
Riley connects to your favorite tools (like Gong, Zoom, Google Meet, etc), incorporates online market signals, ingests feedback, and uses advanced AI models to connect all the data, surface themes, pain points, and opportunities, all with transparent evidence.
Is my data secure and private?
Absolutely. Your data is never shared with other customers. All insights are generated from your own data, and every answer is cited with its original source for full transparency.To ensure the highest level of data protection, Riley is also SOC 2 Type II and GDPR compliant.
Can I use Riley without technical setup?
Yes! Riley is designed to be plug-and-play. Connect your data sources and start asking questions or generating insights immediately.
How does pricing work?
Riley offers unlimited seat access and is priced based on value, not per user. Contact us for a customized plan that fits your organization.
What makes Riley different from traditional research tools?
Riley doesn’t just give you dashboards or keyword tags, it connects the dots across all your customer data to surface insights you’d never find manually. Instead of spending hours piecing together feedback, Riley highlights what matters most and takes action for you, like drafting product specs or generating campaign ideas directly from your insights. Move from scattered information to confident action in seconds, not weeks.
How can I get started?
Just sign up for a free trial, connect your data sources, and try Riley’s insights on your own feedback. Or, schedule a demo with our team.
What if I have a unique workflow or integration need?
We’d love to hear about it! Reach out to our support or product team—we often work with customers on custom integrations and new features.
How does Riley ensure ethical and responsible use of AI?
Riley is built with ethics at the core, your data is never shared across customers and every insight is grounded in real, verifiable feedback, not hallucination. We ensure full transparency by citing every answer back to the original user conversation or data source. Our team continuously invests in privacy and responsible AI practices, so you can trust Riley to provide actionable insights with integrity.
Ready to learn more?
Discover how effortless understanding your customers can be!